Terms and Conditions

Welcome to Ceylon Golden Tours! Please carefully read the following terms and conditions before using our services or website. By booking a service, making a reservation, or using our website, you agree to abide by these terms.

1. General Information

Ceylon Golden Tours is a travel agency providing tours, travel packages, car rental services, and other related services in Sri Lanka. These terms and conditions apply to all our services, bookings, and transactions.

2. Reservations and Bookings

• All reservations must be made in advance and are subject to availability.
• A valid payment is required to confirm a booking. Payments can be made via credit/debit card, bank transfer, or other accepted methods.
• Once a booking is confirmed, you will receive a confirmation email with details of your reservation.
• Cancellations or modifications to bookings are subject to our cancellation policy, which may include fees.

3. Payment Terms

• Payment must be received in full to secure bookings, unless a deposit option is available.
• All prices listed on our website or promotional materials are in Sri Lankan Rupees (LKR) unless otherwise specified.
• In case of currency conversion, the final amount will be based on the exchange rate at the time of the transaction.

4. Cancellations and Refunds

• If you cancel your booking, a cancellation fee may apply depending on the time of cancellation relative to the tour date.
• Refunds are issued in accordance with the cancellation policy and may be subject to administrative fees.
• Cancellations due to extreme weather, force majeure events, or other circumstances beyond our control may result in rescheduling or a partial refund.

5. Travel Insurance

• We strongly recommend purchasing travel insurance to protect yourself against unforeseen events, cancellations, or medical emergencies during your travels.
• Ceylon Golden Tours is not responsible for any losses, delays, or medical emergencies that may occur during your trip.

6. Travel Documents

• It is your responsibility to ensure you have the necessary travel documents, including valid passports, visas, and any health-related certifications required for your trip.
• Ceylon Golden Tours is not responsible for any issues arising from incomplete or incorrect travel documents.

7. Liability

• Ceylon Golden Tours strives to ensure a safe and enjoyable experience. However, we are not liable for any personal injuries, accidents, thefts, or damages to property occurring during your tour or stay.
• We are also not liable for any delays or interruptions caused by unforeseen circumstances, such as natural disasters, weather conditions, strikes, or government actions.

8. Use of Website

• You agree to use our website solely for lawful purposes and not to engage in any activity that could disrupt the functioning of the website or cause harm to other users.
• All content on the website, including text, images, and graphics, is protected by copyright. You may not reproduce, distribute, or use this content without permission.

9. Personal Data

• By using our services, you consent to the collection and use of your personal data as described in our Privacy Policy.
• We may collect personal information to process your booking, communicate with you, and enhance your experience with us.

10. Changes to Terms and Conditions

• Ceylon Golden Tours reserves the right to modify these terms and conditions at any time. All changes will be posted on our website, and the updated terms will apply to any new bookings or services following the update.

11. Governing Law

• These terms and conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from these terms will be resolved in the courts of Sri Lanka.

By using our services, you acknowledge that you have read, understood, and agreed to the above terms and conditions.